• Twinklens

Twinklens

Overview

Twinklens has a rating of 4.47 stars from 851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, fast delivery, and good quality. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 84.6%
Positive
269
Neutral
15
Negative
34

Instant Feedback

840 reviews

41
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What reviewers want you to know

Positive highlights

  • Their customer service is very helpful and all in all a great brand.

Critical highlights

No critical highlights yet

How would you rate Twinklens?
Top Positive Review

“Haven't bought form here in a while and i'm glad their...”

Jarred T.
3/26/24

Haven't bought form here in a while and i'm glad their range has vastly increased. Extreamly good quality from my personal experience. Spent around $300 now for lenses/cosplay lenses. Super good

Top Critical Review

“30 days to get- have to pay for returns”

Ami L.
1/12/24

Received refund from faulty contact Did not fit Had some issues trying to return but after a few months was refunded

Reviews (851)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (60)
Thumbnail of user ryanner3
1 review
0 helpful votes
January 21st, 2024
Verified purchase

I have had a little trouble using them but so far these are great as first contacts. I haven't had any issues at all with wear and they don't irritate my eyes at all! I would definitely buy another pair from here.

Reason I chose this business:

Price range.

Thumbnail of user vicentea43
1 review
0 helpful votes
November 12th, 2023
Verified purchase

I wore the white and black contacts once on halloween night then the next day i went to try to put them in again and they ripped.

Thumbnail of user davidm11112
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Really Happy with the timely manner and quality of the lens purchased + a REBATE! That's awesome!

Reason I chose this business:

Extensive browsing! And picked Twinklens on the money! Thanks people!

Thumbnail of user amil25
1 review
0 helpful votes
January 12th, 2024

Received refund from faulty contact
Did not fit
Had some issues trying to return but after a few months was refunded

Tip for consumers:
Make you pay for return shipping for faulty contacts.
30 days to receive even though website says 7 days.

Products used:
Blackout contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexw971
Claire S. – Twinklens Rep

Hey Ami,

We never asked for a return.

Your order was eligible for our "Try On Guarantee" promise and you could just request a refund without returning the contact lenses. Without further ado, we just issued a full refund, a total of US$21.60 should be posted to your original payment method in a couple of business days.

We double checked your order, the timeline unfolds as follows:

- On September 21st 2023: You placed the order.
- On September 22nd, 2023: We shipped your order.
- On October 10th, 2023: Your shipment was out for delivery.
- On October 11th, 2023: Your order was delivered.

It actually took 20 days, rather than a month as claimed, to have your order delivered. It was indeed longer than the normal 15-day shipping phase, though, due to Halloween delivery latency.

Thanks anyway for choosing twinklens in the first place, we'll keep improving our service.

Claire S.
Customer Success Manager
Twinklens

Thumbnail of user naomik127
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

A lot of times you get things ordered online, you don't really know what you're gonna get quality wise... These were SO worth it! The quality of the color of the lenses is soooo good! I've gotten many compliments on each pair I ordered! They're comfy for all day wear too... A++ guys!

Reason I chose this business:

Random FB deal

Thumbnail of user willowb31
1 review
0 helpful votes
March 10th, 2024
Verified purchase

I ordered a pair of snake sclera lenses, they were amazing in price, it took a little longer than expected to recieve tracking info, but shipping/tracking over all was fast and accurate! As soon as they got here, I unboxed and LOVED the fact they came with their own case, and ease of use contact handling tools. As soon as I put them in I was floored with how comfortable they were and they looked just as advertised.

Reason I chose this business:

Their prices were fair, they have amazing sales all the time, and I liked that they had customer photos in reviews so you know the product should be exactly as pictured.

Thumbnail of user glassc2
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

Tuned up on time and in proper condition, packaging was nice and kept everything intact throughout shipping process.

Thumbnail of user kimberleyv26
1 review
0 helpful votes
January 26th, 2024
Verified purchase

I love my lenses. They're so comfortable and they look natural for the most. I was stunned by the quality of these

Reason I chose this business:

It seemed a safe choice for me

Thumbnail of user jacobc798
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Great and comfortable contacts to get, only issue was fitment, i needed ones with a bit more curvature. Overall they are definitely worth it for sclera contacts

Reason I chose this business:

Always on time with their delivery and always have a great selection on hand

Thumbnail of user torim125
1 review
1 helpful vote
September 12th, 2023
Verified purchase

There were plenty of options to pick from when finding costume contacts, but the pair I found is exactly what I need to create a patient zero character for my haunted house. Ordering was simple, and tracking was accurate. Only complaint was how it long it took for my package to get here after it shipped. It stayed stagnant for over a week before it moved again.

Reason I chose this business:

Simplicity and didn't require a prescription.

Thumbnail of user ayam24
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Customer service responded really fast when I inquired about an out of stock product and it was back in stock quickly. My ordering process was easy, the product shipped quickly and the quality is amazing. They are comfortable, look fantastic and I love them!

Reason I chose this business:

They had a product no one else had, and the product looked good and had good reviews, so I was willing to try them.

Thumbnail of user sait21
1 review
1 helpful vote
December 27th, 2023
Verified purchase

It came in the mail super quick, nothing crazy, easy checkout process, good tracking. When I got it, it was packaged well, they look beautiful.

Thumbnail of user lisas5888
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Amazing product and fast shipping! I will definitely order from them again.

Reason I chose this business:

Price, variety and convenience. The whole process from start to finish when ordering was fantastic.

Thumbnail of user juliad698
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Cat eye contacts move around and don't stay in place, all black contacts i could not see out of at all its was like wearing shades they give u when ur get ur eyes done. I love my white pair!

Reason I chose this business:

Li have bought before, only liked 1 out of the 3 pairs i bought.

Thumbnail of user davidm9488
1 review
0 helpful votes
May 29th, 2023
Verified purchase

Except for the waiting time to get the orders everything was exceptionally great. And Twinklens went beyond their service and satisfaction to help out the customer. There Sclera contact lenses are a perfect fit.

Thumbnail of user jeanluch4
1 review
0 helpful votes
April 9th, 2024
Verified purchase

Ordering was quick and easy, and the deals they offer are very appealing, I got big sclera lenses and normal colored contacts for a great price

Reason I chose this business:

Because they had decent price on sclera lenses

Thumbnail of user ingridh143
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Items accurately described, delivery was ultra fast and the follow up on delivery to assure you got your package. Absolutely recommend

Thumbnail of user brookec297
1 review
0 helpful votes
November 16th, 2023
Verified purchase

First time ever using contacts and they went in just fine. Had an amazing Halloween costume for myself and my daughter. Will definitely order again.

Reason I chose this business:

Fastest delivery and in time for Halloween

Thumbnail of user angelinad70
1 review
0 helpful votes
November 8th, 2023
Verified purchase

Never have used contacts before but these were perfect for halloween. Great quality and easy to get in once you get the hang of it. Also came pretty quickly.

Thumbnail of user jessicar2414
1 review
0 helpful votes
January 30th, 2023
Verified purchase

I've been buying all my contacts from here and they never disappoint. I love these contacts and they're always so comfortable, if there's ever a problem they're quick to fix it! They arrived in 10 days <3

Reason I chose this business:

I remember picking Twinkles while finding contacts for Halloween one year and I saw a promo of 5 lenses for $30 (or something like that) I decided to give it a shot and I fell in love with them!

Thumbnail of user mollym455
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I got yellow contacts for my witch costume, and they were perfect. They were noticeable and creepy/cool. They were easy to get in and out; they also did not tear or bend while I wore them for several hours. My 12-year-old son got red Anime ones for his costume, and he looked so cool. They made his whole costume come together. He did not like putting them in or taking them out, but he loved them, and they did not bother him once he was wearing them.

Reason I chose this business:

This was the first site the came up on the Better Business Website, so I felt my card information was safe, and they had the character contacts that my son specifically wanted.

Thumbnail of user lindam5721
1 review
0 helpful votes
September 1st, 2023
Verified purchase
• Updated review

My overall experience was good. So far i love my new contacts. Thanks!

Reason I chose this business:

A friend recommended you.

It is hard to find your prescription lenses
August 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

A friend recommended you.

Thumbnail of user kasiaw6
1 review
0 helpful votes
November 4th, 2022
Verified purchase

The lenses are great but I'll have to repurppse them for next year as they took a bit longer than expected to arrive.

Thumbnail of user violetmariek
1 review
0 helpful votes
November 5th, 2023
Verified purchase

Ordering was easy. Delivery was as expected. The package came in good condition. I didn't open it as i had ordered it for a friend so idk about the products themselves.

Reason I chose this business:

Your site had what my friend wanted.

Thumbnail of user starrh28
1 review
0 helpful votes
October 13th, 2023
Verified purchase

Fun and great easy order with timely manner of delivery

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically responds within 16 hours

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